Frequently Asked Questions
Everything you need to know about your DIBS Beauty favorites.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
What is your return policy?
We offer a 30-day return policy for most products. Items must be in their original packaging and lightly used or unused to qualify for a full refund.
Are DIBS Beauty products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to beauty lovers worldwide soon.
How do I find my perfect shade?
We recommend using our 'Shade Finder' tool on each product page or contacting our beauty experts at [email protected] for a personalized consultation.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay, which allows you to split your purchase into interest-free installments.